Title:  Systems and Database Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Data Architecture Design:
  • Design and implement effective data architecture, solutions and models to store, retrieve, cleanse, process company data that would fit the dynamic nature of our clients’ data systems and analytics needs
  • Examine and identify data architectural and processes necessities by evaluating client operations, applications, and programming.
  • Assess data architecture implementation procedures to ensure they comply with internal and external regulations.
• Data Governance and Quality:
  • Lead data governance initiatives to ensure data accuracy, completeness, security, and regulatory compliance.
  • Monitor data quality, identify data inconsistencies, and implement corrective strategies to address short and long terms challenges.
• Data Strategy and Policy Development:
  • Develop and implement comprehensive data management policies and procedures to ensure the integrity, availability, and confidentiality of data.
  • Collaborate with IT security to implement robust data security measures.
• Data Integration and Migration:
  • Plan and execute data migration between systems, ensuring data integrity and minimal impact on ongoing business, data and development operations.
  • Oversee the integration of new data management technologies and software engineering tools into the existing system.
• Team Leadership & Project Management:
  • Oversee data-related projects from inception to completion, ensuring they meet deadlines, budgets, and quality standards.
  • Manage and lead the data management team, setting clear objectives and evaluating performance.
  • Collaborate with other departments to identify and meet data requirements, ensuring that data is accessible and useful across the organization.
  • Prioritize and allocate resources effectively to manage multiple projects simultaneously. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization.

Who are we looking for?

• Bachelor’s or master’s degree in Data Science, Computer Science, Information Management, or a related field.
• Proven experience (7-10 years' experience) in data management, data governance, and significant experience in data architecture or a similar role.
• Strong understanding of databases, data analysis procedures, and data administration.
• In-depth knowledge of data architecture design and deployment, database management, and data modeling tools.
• Experience with data management software and tools.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Hands-on approach, getting things done fast and ability to work without continual guidance.
• Knowledge of data privacy laws and compliance requirements.
• Certification in data management (e.g., CDMP) and data architecture (e.g., TOGAF, CDA) is preferred.
• Experience in data development & management on Cloud platforms like AWS, GCP, Azure, with basic familiarity of BI software i,e., Power BI, Looker Studio or Tableau is preferred.
• Good to have experience with Workflow Management i.e. Airflow and Jenkins, and CI/CD tools such as Git and JIRA.
• Creative thinker with agile mind and ability to recognize inefficiencies and challenge the status quo.
• Attention to detail.
• Excellent presentation skills.
• Works well in ambiguity and embraces the adventure!

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.