Title:  TDCXAI Business Analytics Director

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Oversees and ensure proper and standardised data workflows/practices and reporting (including development and enhancement) for project(s) across the region
• Focuses on insights and inject into processes, reporting and business presentations to result in measurable and trackable performance improvements
• Robust stakeholder engagement and excellent communication with internal stakeholders (e.g. Operations, Workforce, QA, HR) and counterparts from clients
• Leads analysts to study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner
• Educates internal/external users appropriate use of analytics and business intelligence
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree in Business, IT, Computer Science, Database Management or any related field
• Preferable with 8 years of working experience in the related field is required for this position.
• Must have sound understanding of BI best practices, relational structures, dimensional data modeling, structured query language (SQL) skills, data warehouse and reporting techniques.
• Strong acumen and leadership on analytical opportunities, needs and weaknesses
• Excellent presentation skills, project management and change management
• Experiences in Tableau, Alteryx, Power Query, SPSS, GCP would be added advantage
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.