Title:  Technical Customer Service Specialist with French

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

● Serve as the first point of contact for all incoming technical support tickets from French clients regarding an e-Commerce Media platform.
● Provide timely and accurate troubleshooting, diagnosis, and resolution for client issues, adhering to service level agreements (SLAs).
● Clearly and professionally communicate technical information, solutions, and status updates to multi language-speaking clients via email, chat, and ticketing systems.
● Triage and prioritize support requests, identifying the severity and impact of each issue.
● Escalate complex or unresolved issues to the Escalation Engineer (Tier 2 support) with detailed investigation notes and context.
● Collaborate effectively with internal teams, including escalation engineers and account managers, using business-level English.
● Document all support interactions, troubleshooting steps, and resolutions in the company's ticketing system.
● Contribute to a knowledge base by creating and updating support articles and FAQs for common issues.

Who are we looking for?

•  Native or business-level fluency in French (written and verbal) is essential to support clients effectively.
•  Business-level proficiency in English (written and verbal) for internal team communication, reporting, and escalations.
•  Proven experience in a technical support, customer support, or help desk role, preferably in a B2B or SaaS environment.
•  Strong analytical and critical thinking skills with a methodical approach to problem-solving.
•  Excellent communication and interpersonal skills, with a strong focus on customer service.
•  Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
•  Must be eligible to work in Portugal.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.