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Training Manager

Date: 30-Dec-2020

Location: JP

Company: TDCX

The Intro
ACCELERATE YOUR CAREER – JOIN TDCX TODAY!
Top Reasons to work with TDCX

• Attractive Remuneration.

• Comprehensive Medical Care and Insurance Coverage.

• Premium and Instagrammable workspaces

• Get engaged and recognized with our Engagement and Recognition Program.

• Getting coached and mentored by experts in your field.

• Fun and flexible working arrangements.

• Easy to locate area with direct access to public transport.

• Incredible opportunities for you to develop your personal and professional skillsets.

• 25 years of experience and more than 200 industry awards

• Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you to #BeHappier at work.

What is your mission?
  • Develop effective induction programs to assure new hires understand product/service
  • Understand the required (potentially-lacking) cultural context for markets to be supported.
  • Plan, design and deliver training sessions; including induction, upskilling / cross skilling for both new and existing team members.
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action is done when needed.
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
  • Work closely with the Clients Training and Policy Team to assure training content is updated and aligned
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery methods, as necessary.
  • Keep self-updated on Learning & Development Best Practices.
Who are we looking for?
  • 5+ years of experience in a training role in a technical support or client care operation.
  • Good knowledge of Quality/Process Improvement techniques.
  • High level of energy, drive, enthusiasm, initiative and commitment.
  • Management experience with trainers (at least for 3 years)
  • Excellent communication, consulting, influencing and interpersonal skills.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Passion for ensuring a world class support experience for our community.
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.
Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


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