Title:  Training Quality Officer

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Analyze “Voice of the Customer” (VOC) and behavioral information to understand customer satisfiers and dissatisfiers.
• Establish and measure Contact Center quality index monthly with the aim to identify gaps in either processes or soft skills for improvement.
• Achieve desired contact outcomes with the aim to meet both customer and business expectations.
• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills, and on-the-job training) for new hires.
• Develop new training programs/manuals, multimedia visual aids, and other educational materials.
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Minimum Diploma or Degree holder
• At least 3 years related working experience, with excellent track record (preferably in a multinational organization, and at least 1 year experience in supporting a premium or international airline in a BPO setup.
• Strong communication and interpersonal skills
• Exposure to a strong customer-oriented environment; must be Customer experience oriented.
• Excellent presentation skills & training delivery, with knowledge of various training methodologies
• Collaborative work style; willing to coach and be coached by others.
• Strong process orientation: must be logical and able to follow processes and adapt to changes.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.