Title:  Travel Experience Designer Associate

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Assist customers through voice, email, chat and digital-service channels.
• Understand customers’ travel preferences, family requirements, budget and holiday expectations.
• Recommend suitable resorts, destinations, room options, activities and travel experiences.
• Support customers with reservations, booking changes, payments, special requests and general enquiries.
• Provide guidance on family holidays, ski destinations, beach resorts, sports and premium travel experiences.
• Identify appropriate sales and upselling opportunities through consultative conversations.
• Resolve customer concerns with empathy, ownership and professionalism.
• Maintain accurate booking and customer information.
• Develop detailed knowledge of destinations, resorts, activities and travel policies.
• Create excitement and confidence throughout the customer’s holiday-planning journey.

Who are we looking for?

• Previous experience in customer service, sales, hospitality, travel, retail or another customer-facing environment.
• Warm, confident and engaging communication skills.
• Genuine interest in travel, destinations, culture or holiday experiences.
• Strong listening and needs-discovery skills.
• Ability to learn detailed product and destination information.
• Strong attention to detail and confidence using digital systems.
• Ability to remain calm and helpful when managing customer concerns.
• Comfortable working toward customer-service and commercial targets.
• Strong spoken and written English together with the required local-language proficiency.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.