Title:  UI/UX Manager

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Lead and grow a team of UI/UX designers.

• Own the end-to-end user experience across web and mobile platforms.

• Collaborate with product, engineering, branding, and digital marketing teams to define and implement innovative solutions for the product direction, visuals,

and user experience.

• Conduct or oversee user research, usability testing, and data-driven analysis to inform design decisions.

• Maintain and evolve design systems, ensuring consistency and scalability.

• Set KPIs to measure design effectiveness and continuously improve processes and outputs.

• Project planning and resource management for UI/UX work.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor's Degree, or Master's Degree in Design, HCI, or a related field preferred.

• 5+ years of working experience in UI/UX design, with at least 1 year in a leadership or managerial role.

• Proficient in design and prototyping tools such as Figma and Adobe XD.

• Solid understanding of user-centered design principles, usability best practices, and design.

• Experience developing and managing a design system is a plus.

• Ability to work under pressure with tight timelines, is result-orientated, and has strong problem solving and analytical skills.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.