Title:  VIP Account Manager Team Lead (Gaming Industry)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Drive and optimize VIP Specialists flows for enhanced performance.
• Innovate and contribute to ongoing improvements in loyalty efforts.
• Build and lead a team of reliable, cooperative, and self-sufficient VIP Specialists.
• Stay updated on all key performance indicators (KPIs) governing VIP operations.
• Proactively run checks and analyses to ensure KPI targets are met.
• Conduct thorough communication quality audits on PMs/chats of VIP Specialists.
• Provide meaningful and workable feedback to ensure continuous improvement.

Who are we looking for?

• Exceptional communication skills, adept at building strong internal and external relationships.
• Demonstrated ability to translate data and customer insights into actionable business and player-oriented activities, overseeing their execution with the utmost quality.
• Expertise across various player engagement channels, with a preference for social media, and a track record in retention programs fostering high customer loyalty and long-term relationships.
• In-depth knowledge of the mobile game market products, both professionally and as a player.
• Proven experience in effective people management.
• Advanced proficiency in Excel and a thorough understanding of social media strategy and tools.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.