Title:  WFMaaS Performance Intelligence Manager II

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for managing the reporting applications, functional and technical development, projects and support activities
• Act as business liaison, cultivating strong relationships, relying on experience to develop strategic roadmap and bring value added solutions to emerging requirements within time and budget parameters
• Lead the directive in analysis, design, modeling, testing and implementation activities by providing guidance and recommendations for process enhancements and efficiencies for all reporting
• Provide operational support for day to day processing and focal point for questions related to reporting systems and integration points
• Understands business service requests and translates them into clear and actionable reporting directives
• Conduct Periodic Evaluation of Performance of your Team Members – assess competencies, celebrate wins, train/re-train and provide corrective actions whenever applicable
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience in conceptualizing, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analyzing different types of data to support business needs and present the results in concise visualization formats
• Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
• Adaptable to various stakeholders, business models and projects
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.