Title:  Well-being & Resiliency Partner

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• To work closely with various stakeholders to provide assessment, intervention and consultation to address emotional / behavioral needs and difficulties of employees.
• To manage the team’s counselling schedules and evaluate, guide and assist them in their cases to provide solutions to employees. All this is working in a confidential setting, the person will listen attentively to employees, offering them time, empathy and respect. With the aim of reducing confusion and increasing their ability to cope with challenges, or to make positive changes in their life.
• Communicate with diverse audiences (e.g., employees, leads, other sites, etc.) to provide information and clarification regarding wellness programs, activities and best practices
• Provide one to one counselling, in-the-moment support and crisis intervention in a supportive, ethical and professional manner while maintaining client-confidentiality and recording using the company’s online platform and tools.
• Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
• Develop clear and concise treatment plans for clients with various session models. Assess clients thoroughly to ensure clinical appropriateness of short-term counselling.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree inClinical/Applied Psychology from an established university. Should be eligible for valid registration or be a registered psychologist with an established or recognized professional psychological body.
• Full member of country Psychological Society, Association for Counselling, Association of Social Workers or its equivalent.
• Member of the Registrar of Psychologists, with eligibility for registration or its equivalent.
• Preferably with 2 years of working experience either as an independent practitioner an employee of a company , counselling company employees or clients
• A high affinity and cultural awareness of political/social situation regarding the relevant markets/region that will be supported by each ‘rep’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with standard policies and training materials.
• Training in mindfulness or solution-focused counselling an asset.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.