Title:  Workforce Director

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Develop and implement comprehensive WFMaaS (Workforce Management as a Service) strategies aligned with both the client's sales objectives and overall business goals
• Proactively identify and address client needs, ensuring high satisfcation and account growth
• Establish and monitor key performance indicators (KIPs) for WFMaaS effectiveness and efficiency
• Drive the development and implementation of best practices in forecasting, real-time management, and workforce analytics
• Develop strategies to translate complex WFM data into clear, impactful business recommendations
• Leverage data-driven insights to inform strategic decision-making and improve operations
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor's degree in Business Administration, Operations Management, or related filed, preferred not required
• 15+ years of experience in workforce managemetn, with at least 8 years in senior leadership role
• Proven track record of managing large-scale WFM operations for major clients
• Expert knowledge of WFM best practices, technologies, and industry trends
• Excellent leadership, communication, and strategic thinking skills
• Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences
• Experience in managing large teams and driving organizational change
• Demonstrated ability to deliver results in a high-pressure, fast-paced environment

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.