Title:  Workforce Management Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Strategic Analytics Leadership - Develop and execute comprehensive analytics strategies for WFMaaS clients. 
• Client Analytics Portfolio Management - Oversee the development and maintenance of client-specific WFM analytic solutions 
• Team Leadership and Development- Lead a team of analyst/leads(s)
• Advanced Analytics Implementation - Architect and implement sophisticated analytical models for workforce optimization 
• Stakeholder Management and Communication - Present complex analytical insights to C-Level Stakeholders and clients
• Performance Analytics and Optimization - Track KPI's and metrics for WFMaaS performance measurement 
• Innovation and Technology Leadership - Speahead the adoption of emerging analytics technologies and methodologies

Who are we looking for?

• Bachelor's Degree in Data Science, Business Analytics, Statistics, Applied Mathematics, or a related quantitative field, preferred but nor required; or demonstrate equivalent professional experience in analytics, 
• 5+ years experience in analytics, with at least 1 year of team lead or project management experience 
• Strong background in statistical analysis, machine learning, and predictive modeling 
• Proficiency in ETL, analytics tools and programming languages (e.g. Python, SQL, Alteryx, Knime, etc.) 
• Expertise in data visualization tools (e.g. Tableau, Power BI, D3.js)
• Strong foundation knowledge of statiscal and analysis and data visualization 
• Experience working with business intelligence tools and analytics platforms 

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.